Layer is a Customer Conversation Platform. It allows companies to build custom messaging experiences to increase engagement and improve customer retention. The platform provides enterprise-grade security and compliance features so companies can build better relationships with their customers.
Layer was founded in 2013 by Ron Palmeri and Tomaž Štolfa.
The company has received over $50 million in funding.
Layer has been recognized as a leader in the customer conversation space, receiving numerous awards and accolades.
Twilio is a cloud communications platform that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions.
Intercom is a customer messaging platform that provides chatbots, email marketing automation, and other features to help businesses communicate with their customers.
The Layer Conversation API allows developers to build custom messaging experiences using webhooks and other advanced features.
Atlas is a pre-built UI toolkit that allows companies to quickly build and customize messaging interfaces for their customers.
Layer allows for a wide range of messaging experiences, including one-on-one messaging, group messaging, image and video messaging, and more. Developers can customize the UI and add advanced features like read receipts and typing indicators.
Yes, Layer provides enterprise-grade security and compliance features, including end-to-end encryption, access control, and data retention policies.
Layer offers a usage-based pricing model, where customers only pay for what they use. Pricing varies based on the specific features and amount of usage required.
Layer focuses specifically on customer conversations and provides more advanced features for messaging experiences. While other platforms may provide a wider range of features, Layer allows for more customization and control over the messaging experience.
Layer offers a dedicated customer success team, as well as documentation, webinars, and other resources to help customers make the most of the platform. They also provide 24/7 technical support for critical issues.